Here's the walkthrough I promised. I found the specific reason Google keeps rejecting your address, plus the way to get an actual Google employee on a video call with you.
Do not create a new listing.
Your current listing has 35 reviews at 5 stars. Those reviews are attached to that listing and only that listing. If you start a fresh one, they do not come with you and you start over at zero.
Everything below is about getting the listing you already have back under your control.
You told me you have two addresses, and that's the whole thing right there.
I ran both through mapping software to see what a computer does with them. 917 Treasure Lake cannot land on a specific property, because there's no road name in it. I tried a handful of other Treasure Lake numbers and got the same nothing every time. 60 Shroud Cay Ct comes back with your exact spot on the map.
That's the problem in one sentence: Google has to drop a pin on a map, it needs a road name and a house number to do that, and your mailing address gives it neither.
You're not the only one dealing with this. The property owners association office sits on Coral Reef Road but gets its mail as "13 Treasure Lake." Same building, two addresses. That's just how Treasure Lake is built.
Google is going to ask you for documents. Every official document you own has the mailing address on it, not the physical one. Your DOT registration says 917 Treasure Lake. Your contractor license says it. Your insurance almost certainly says it.
So you'd put 60 Shroud Cay Ct into Google, then hand them paperwork that says 917 Treasure Lake, and Google would reject you for it. Document mismatch is one of the most common reasons these get denied.
The fix is a utility bill. Electric, water, gas, internet. Almost every utility prints two addresses on it: the service address, which will be 60 Shroud Cay Ct, and the billing address, which will be 917 Treasure Lake. Both on one page.
That single page is the most valuable thing you have in this whole process. It proves, in one image, that those two addresses are the same property. Find it before you start anything else. If your bills don't show both, your Clearfield County property tax bill or your driver's license will work as backup.
One straight answer on how sure I am: I'm confident about the two-address problem and confident your mailing address won't map. What I can't see is inside your Google account, so I don't know for a fact that the mailing address is what's sitting in there right now. Step 1 tells us. If something else broke it, everything below still applies.
Go here and sign in with the same Google account you originally used to set up the listing:
Check your verification statusIt will tell you one of four things. Write down which one you get, because it changes what you do next.
If you're not sure which Google account owns the listing, go to business.google.com/add/info, start typing "Bach Brothers Excavating," and pick it from the dropdown. It'll tell you which account has it.
I want the status from that tool, plus the exact wording of whatever error Google has been showing you. The specific words matter. "We couldn't verify your address" and "your profile has been suspended" are two completely different problems with two completely different fixes, and I don't want you burning verification attempts on the wrong one. Google limits how many tries you get.
Also tell me what you think you clicked that broke it, even if you're not sure. Marking the business closed, changing the name, or editing the address all kick a listing back into verification, and knowing which one narrows this down fast.
Sign in at business.google.com and open your listing.
You don't have a shop customers walk into. You go to them. Google calls that a "service area business," and it has different rules.
This matters for two reasons. One, Google requires it for businesses like yours. Two, once your address is hidden, Google stops holding it to storefront standards, and a lot of the address trouble goes away.
Google still needs an address on the back end even though the public won't see it. Type it exactly like this:
Not 917 Treasure Lake. Not both. Just that.
If Google still says it can't find it, don't fight it. There's a map on that screen. Drag the pin onto your property and drop it there. Google put that there for exactly this situation. If you want to be certain the pin is dead on, your house sits at 41.1502484, -78.7133051. Paste that straight into Google Maps to see the spot, then match your pin to it.
This is the part people skip and it's why most verifications fail. Google cross-checks your listing against your website, your license records, and everything else it can find. Any mismatch looks suspicious.
If any of that is off on your website, tell me and I'll fix it on my end same day.
Have these physically in hand before you start. You'll need to show them on camera, and you don't want to be digging through a filing cabinet while a Google rep sits there waiting.
Most of that paperwork says 917 Treasure Lake while Google will say 60 Shroud Cay Ct. Don't try to hide it or hope nobody notices. Get out in front of it. Any time you're on camera or typing to a Google rep, say this plainly:
Then show the utility bill. Reviewers see this kind of thing in gated communities and rural areas, and it's an easy yes once somebody explains it. It only turns into a rejection when the addresses don't match and nobody says why.
There's a fast path that sometimes skips the whole verification process. Google will occasionally verify you instantly if you already own your website in their system.
Here's the deal: I control the DNS for bachbrosdig.com. If you verify that domain in Google Search Console using the same Google account that owns your listing, Google may connect the dots and verify you on the spot.
Text me the Google account email that owns the listing. I'll send you a verification record to paste in, or I'll add it on my side, whichever's easier. Takes me five minutes.
Then go back to your listing and hit "Get verified." If the shortcut worked, you're done. If not, no harm done, move to Step 5.
In your listing, click Get verified and pick the video option if it's offered.
One thing to know going in: Google decides which verification methods you get. Their own help page says the methods "are automatically determined by Google and can't be changed." So you may see video, live call, phone, email, postcard, or only some of those. Work with whatever it offers you.
Important: you record this live inside Google's tool. You cannot film something ahead of time and upload it. So plan it out first, then hit record and do it in one shot.
Google reviews it within about 5 business days. If it gets rejected, they tell you specifically what was missing. Fix that exact thing and record it again. Google doesn't publish a hard cap on re-records, but attempts aren't infinite either, and profiles do end up stuck with "no more ways to verify." So don't guess at what went wrong. Send me the rejection wording and we'll fix the right thing.
This is the one you actually want, and it's the answer to your address problem, because you can explain it to a human instead of fighting a computer.
It's called Live Video Call verification. A Google support agent joins a live video call while you walk them around your property. They can see for themselves that you're real, and they can override the address issue on their end.
Two things to know. Live calls only happen during your listed business hours, so make sure your hours on the listing are right. And you have to be at your property during the call, with your equipment and your documents. Don't take it from the truck on a job.
Heads up so you're not surprised: there is no Google Business Profile support phone number. Google retired it years ago and everything runs through the support form now. Live video call and that form are the real ways to reach a person, and they do work.
If Step 1 told you the listing is suspended, do this before anything else.
Open the appeal formGoogle says appeals take up to 5 business days. In practice they sometimes run a week or two, so don't panic if it goes quiet. If the appeal is denied, you get one more shot with new evidence at the second appeal form.
Google runs a public help forum staffed by people they call Product Experts. They're not Google employees, but the senior ones can push your case to the actual Google team, which is more than regular support can do.
Google Business help forumPost your situation with the details: the business name, what happened, the two addresses and why, and what you've already tried. Answer every question they ask you, completely. That's the difference between getting escalated and getting ignored.
Separately from everything above, let's get your address properly into Google Maps. It takes weeks, so kick it off today and forget about it. Open the Google Maps app on your phone:
Reviews on these take anywhere from a few weeks to a couple of months. It won't solve your problem today, but it makes everything easier from here on.
You mentioned the state and your driver's license fought you on this too. That's the same root problem showing up in a different place: too many of your official records carry only the mailing address.
Over the next few months, get 60 Shroud Cay Ct added to the records that currently only show 917 Treasure Lake. Your DOT registration is the big one, it lists 917 Treasure Lake as both your physical and your mailing address, and physical address is supposed to be where the business actually sits. Your contractor license and insurance are worth updating too.
You don't have to do it this week and it won't fix Google today. But every record you correct makes the next verification, the next license renewal, and the next insurance quote go smoother. Right now the wrong address is the one winning everywhere, and that's why this keeps happening to you.